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ABOUT US

“The mission and the outcome is what it's all about. I find their team dynamic fascinating–they're certainly not shy about holding you to account to move things forward! It's an interesting and even enjoyable process to have their experience and fresh thinking on a problem. I've chosen to work with BB&A multiple times now in a global capacity, which says a lot.”

SENIOR DIRECTOR BUSINESS CONTINUITY AND CRISIS PLANNING, OIL AND GAS

We’re an award-winning engagement and culture change consultancy. Since 2007 we’ve been combining our expertise and creativity to develop unique learning, leadership and communication programmes for clients across the globe.

Whether meeting environmental targets, embedding quality, elevating customer service, enabling diversity and inclusion, agreeing cultural norms, or enhancing health and safety, we successfully engage people in new ways to think, feel and act. Improving the culture of an organisation in a way that involves everyone.

MEET OUR TEAM

Our team combines experience from the worlds of learning, communications, management consultancy, content, and design to create original and impactful cultural change solutions.
Mark Birch

Mark Birch

Founder and Director

A down-to-earth northerner, Mark mixes creativity with pragmatism to help clients deliver lasting business improvement. He’s expert in designing and delivering learning processes that engage thousands in a single organisation, yet still finds time to practise yoga and go on the odd bike ride. Mark recognised the value of truly involving people in changes within their organisation when he moved into management consultancy in the early 90s. Twenty years later, Mark’s passion for helping organisations to engage their people in the things that are important to the business and the individual alike is undiminished.

Gideon Bernto

Gideon Bernto

Founder and Director

Gideon leads BB&A’s HSE and Risk practice. His work is focused on supporting organisations to engage their leaders and employees in the cultural and behavioural change required to deliver a culture that continuously helps to improve HSE performance. This work includes shaping HSE strategies, developing leadership and frontline engagement programmes, and change communication campaigns. Gideon and BB&A have been awarded IABC Gold Quill Award of Excellence and IoIC class winner awards for their work in helping improve transportation safety with a global mining company.

Jane Mitchell

Jane Mitchell

Managing Director

Jane has supported global organisations with engaging employees in a wide range of strategic and transformational initiatives for over 25 years. Jane’s work is focused on enabling conversations that engage leaders and employees in what the business needs to deliver. Her work includes developing interactive leadership and employee events, creating compelling strategic narratives, designing leadership communication behavioural programmes, creating new communication channels and planning and delivering global internal communication and behaviour change campaigns. Jane’s most recent work has focused on developing interactive programmes to engage leaders in global organisations in the behaviours required to lead high reliability environmental, health and safety cultures. Previously, Jane was awarded IABC Gold Quill awards on two occasions, in 2013 and 2015, for her work to create professional development programmes for HSBC’s global communications team.

Jane loves running, beer, and walking the dog – but not all at the same time!

Pippa Griffin

Pippa Griffin

Associate Director

Known as ‘Tigger’ by many a client, Pippa’s boundless enthusiasm for every project ensures the whole team has serious fun along the way.

An experienced lead consultant, she scopes, writes and project manages communications and engagement programmes with rigour and energy. She is passionate about developing the right content for the right audiences, turning often very complex challenges into simple and straightforward messages and designing engaging activities and materials which encourage people to discover the ‘meaning for me’.

She loves the thought of how much more there is to know about the world and, over the last 20 years, has enjoyed working with clients in sectors as diverse as retail, petrochemicals, mining, automotive, energy, telecommunications and financial services. Life beyond the desk sees her flying across fields and ‘dancing’ to music from the film Rocky on her beautiful dressage horse – The Dude!

Clara Peacock

Clara Peacock

Operations Manager

A skilled project manager, Clara is highly experienced in the delivery of complex, fast-paced projects for global organisations including Allianz, BP, HSBC and Rolls-Royce. She approaches work with enthusiasm, commitment and professionalism. When she’s not at home cooking, Clara enjoys holidays with friends and beer gardens in the summer.

Lucy Moore

Lucy Moore

Senior Project Coordinator

An experienced project coordinator working across many sectors, Lucy will support your programme from start to finish. She’s adept at managing document iteration, data analysis, budget tracking and ensuring delivery milestones are hit. Away from the desk Lucy loves being outdoors whatever the weather.

Maggie Wotherspoon

Maggie Wotherspoon

Associate Senior Consultant

Maggie loves a challenge, and more importantly, working closely with clients to find creative and effective solutions. From reviewing processes, roles and responsibilities to conducting employee research and designing engagement campaigns, Maggie focuses on helping clients achieve their goals. Her communications and engagement experience is invaluable in articulating change for diverse audiences, gaining their buy-in to the way forward.

Back to nature, Maggie believes life should be full of flowers, vegetables and chickens.

Melanie Watson

Melanie Watson

Consultant

Melanie loves to get creative to develop innovative and engaging solutions, but can’t help but dig into the detail too. ‘Make it real’ is her mantra. She firmly believes that conversations must reflect the reality of what’s actually happening in an organisation if people are to get on board and deliver the desired outcomes. From organisation-wide engagement programmes to small-scale workshops, leadership conferences to technical elearning programmes, there’s not much in the communications and engagement world she hasn’t tackled in the last 25 years, but her passion and thirst for knowledge for making change a positive experience for all those involved continues to grow. Away from the desk, Melanie loves cycling and long country walks and uses her creative energy (or eye for detail) to dabble in interior design.

Louise Welland

Louise Welland

Consultant

Louise has developed her career in a learning focused environment – from working in an experiential learning youth organisation to a world class business school. Louise enjoys utilising her account and project management experience, pairing her highly organised working with creative problem-solving to work effectively with a diverse group of individuals.

Away from work, the perfect day includes being outdoors with good food and great company. And when the English weather gets too much, Louise enjoys travelling to new places, always researching the next destination to explore.

Megan Malan

Megan Malan

Senior Designer

Meg is a creative Capetonian with over 9 years of industry experience across a myriad of sectors including real estate, fin-tech, healthcare, humanitarian aid, security and risk management. She is a layout and typography specialist who crafts compelling and authentic brand visuals across both print and digital platforms. Always paying attention to detail, Meg maintains a high-quality standard of work with brand integrity being her top priority. She is a team player, conceptual thinker and project starter with a strong ability to understand, interpret and roll out client briefs. 

Meg loves a good sense of humour, a great Merlot, visiting new places and spending time with friends and family.

Ray Chan

Ray Chan

Associate designer

Ray is a knowledgeable designer who is all about creating visually compelling solutions that effectively convey core message across multiple platforms. A calm demeanour and measured approach to design make him a trusted go-to for businesses seeking high-quality and impactful visuals that communicate ideas with precision. Our clients appreciate his creativity, sharp attention to detail and ability to capture the vision of their brand.

When he’s not working on projects, Ray loves to explore the outdoors and try new foods, finding inspiration in the little things in life.

Georgia Irving

Georgia Irving

Junior Consultant

Georgia has a strong background in behaviour change, health, and wellbeing, including experience as a Wellbeing Project Coordinator for a global organisation. Her Master’s in Applied Science supports her analytical mindset, which she combines with a people-focused approach and a creative flair for designing solutions that make an impact.

Georgia has moved to London from New Zealand and is enjoying the opportunity to explore Europe’s diverse cultures and vibrant scenes. Outside of work, she’s a passionate runner, an avid reader, and always eager to discover hidden gems and make meaningful memories in the world around her.

GET IN TOUCH

Find out how we can help your organisation.